Privacy & Patient Data Protection Policy

1. Our Core Privacy Commitment

At the practice of Dr. Raman B.V., we uphold the strictest clinical confidentiality. As a licensed medical doctor registered with the National Medical Commission (NMR) and Travancore-Cochin Medical Council, your clinical history, personal details, and consultation records are protected by physician-patient privilege and medical ethical oaths.

2. Information We Collect

We collect only the minimal necessary data required to schedule your appointment and provide medical care:

• Appointment Details: Your full name, contact phone number, email address, and requested appointment time slot when submitted through our Google Calendar appointment scheduler, WhatsApp inquiry, or telephone call.
• Clinical Records: Medical history, previous prescriptions, and examination findings recorded during in-person consultations at the clinic for diagnostic and therapeutic continuity.
• Anonymous Server Logs: Basic technical logs (such as request time, HTTP status, and user-agent string) automatically processed at Cloudflare's edge to maintain network security and defend against cyber attacks.

3. Purpose and Legal Basis for Processing

Your personal data is processed solely for the following specified healthcare purposes:

• To confirm, coordinate, or reschedule your clinical consultation slots.
• To transmit automated appointment reminders via calendar invite, SMS, or WhatsApp.
• To maintain accurate medical case sheets as mandated by Indian medical regulatory statutes.

4. Confidentiality in Venereology & Sensitive Consultations

We recognize the sensitive nature of consultations related to sexually transmitted infections (STIs), genital dermatoses, and reproductive health. All diagnostic evaluations, discussions, and treatment protocols are kept under strict medical lock and key. No details are disclosed to any third party without your express written consent, except where required by statutory public health reporting laws.

5. Cookies and Privacy-First Analytics

This website is built with a zero-tracking philosophy:

• No Tracking Cookies: We do not place invasive behavioral tracking cookies, cross-site trackers, or marketing pixels on your browser.
• Cloudflare Web Analytics: We use privacy-friendly, cookie-less Cloudflare Web Analytics to measure aggregate metrics (such as page view counts and page load performance) without fingerprinting or tracking individual users across the web.
• Third-Party Embeds: When interacting with our Google Calendar appointment scheduler, Google's standard privacy policy governs calendar booking interactions.

6. Your Rights Under the DPDP Act, 2023

Under the Digital Personal Data Protection Act of India, patients (Data Principals) possess the following rights regarding their digital personal information:

• Right to Information: The right to know what personal data has been collected and how it is being processed.
• Right to Correction & Updation: The right to request correction of inaccurate contact or demographic details.
• Right to Erasure: The right to request deletion of non-statutory booking information (statutory medical records must be retained in accordance with National Medical Commission retention rules).
• Right to Grievance Redressal: The right to register concerns regarding your data handling directly with our clinic.

7. Contact the Clinic

If you have any questions about this privacy policy, patient confidentiality, or your digital personal data, please contact: